Spyder Progear

FAQ

General Questions

OUR RESORT WANTS TO OUTFIT OUR STAFF IN SPYDER. WHERE CAN I GET MORE INFORMATION?

Please email our Team & Corporate Sales for information.

CAN WE CUSTOMIZE OUR UNIFORMS WITH TEAM COLORS, AND CAN WE DESIGN THE LOOK?

Spyder gives you a wide variety of available colors, and you choose where they're placed on the uniform. We also give you options of styles in jackets, shells, and pants. Please email our Team & Corporate Sales for information.

WHAT ARE THE MINIMUMS ON CUSTOM TEAM UNIFORMS?

Ten pieces of the same style and color.

WHAT IS SPYDER'S WARRANTY POLICY?

Spyder offers a limited warranty against defects in materials and workmanship applicable on select products. Spyder warranties outerwear only, including outerwear jackets and outerwear pants.

DEFINE "LIMITED WARRANTY."

Limited Warranty means that your garment will be free of manufacturer defects for a practical life span of the product - it does not mean the garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under Spyder's Limited Lifetime Warranty.

WHAT IS NOT COVERED UNDER SPYDER'S WARRANTY?

  • This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, incorrect laundering, or natural breakdown of colors and materials over time and usage
  • Items not covered under Spyder's warranty include race suits, bags/luggage, accessories, socks, gloves, hats, and layering pieces (sweaters, t-shirts, turtlenecks, baselayers, and fleece)
  • Pant legs slashed by your ski edges? Slap your tuner on the back and congratulate him on a sharp edge, but the cuts are not covered under our warranty
  • Goose down feather pull-through is normal and not warrantied
  • Natural UV fading of colors
  • Real or faux fur
  • Damage to water repellent coatings due to duct tape application, melting, or abrasion
  • Spyder does not warranty purchases through eBay, consumer resale sites such as Craig's List, or Outlet Stores
  • Counterfeit products

Product Questions

WHAT TYPE OF FABRIC TECHNOLOGY DO YOU USE?

Spyder has always been a leader in innovation and fabrics. We use the most advanced technologies available. Each product page includes details of the technologies behind that product.

THERE ARE SNAPS ON A TAB AT THE BOTTOM OF MY JACKET. WHAT ARE THESE FOR?

You'll notice that there are loops on your pants at the same location as the jacket snaps. Snap the tabs around the loop on your pants, and you have an integrated system that works together as one piece. When you're inverted in the half pipe, your pants and jacket stay together!

THE FABRIC ON MY JACKET IS DIFFERENT FROM MY PANTS. WHY?

Your jacket is from a different collection (Legend) than the pants (Quest). Each Spyder collection has its own materials, trims, styling, and color palette to give each line a distinctive look and feature set. To match exactly, find the collection that your piece belongs to in our Product section, and you'll find other styles to complement that garment.

I SEE THAT SOME OF YOUR PRODUCTS HAVE "FULLY TAPED" SEAMS AND SOME OF THEM HAVE "CRITICAL SEAMS TAPED." WHAT ARE YOU TALKING ABOUT?

We add a waterproof taping to cover stitch holes to ensure a dry experience. "Fully taped seams" means that all exposed seams on the garment are taped. In some cases, we tape only shoulder and arm holes on jackets and the front and back rise (crotch area) on pants. These are "critical" areas where snow and water usually land or pool first. We take care to construct non-taped seams in such a way that water and snow will roll off and not catch in the exposed end of a seam, what we call "shingling a seam." In short, we give you as much waterproof taping as needed without going overboard, as taping is expensive, time consuming, and does affect breathability in a fully-seamed jacket.

WHY DO THE ZIPPERS IN MY PANTS HAVE SHINY, RUBBERY MATERIAL OVER THEM?

These are waterproof zippers that enable you to stay dry.

WHAT IS "TECHNICAL" APPAREL?

Technical apparel is clothing that is specifically designed to enhance an athletic experience. Its purpose is to keep the wearer dry, fit correctly for athletic movements or position, and have features that have a purpose for a specific sport. Fibers and materials are engineered to wick sweat away from the body, offer breathability and/or ventilation, and possibly be waterproof or water resistant.

EVERYONE SAYS NOT TO WEAR COTTON NEXT TO MY BODY WHEN WORKING OUT OR ON THE MOUNTAIN. WHY?

Cotton has the wonderful ability to soak up sweat, but it does not dry quickly. Spending a day outside in cold weather with a wet shirt means getting chilled faster, feeling clammy and uncomfortable, and possibly chafing. Synthetic fiber materials will dry more quickly, helping you to regulate your temperature, and keeping you more comfortable. Many synthetics or blends are as soft as cotton, so give them a try. They're worth the money.

IS SPYDER FOLLOWING SAFETY RULES AND STANDARDS?

We sure are. All Spyder products displayed on this site are in compliance with 16 CFR 1610 (Standard for Flammability of Clothing Textiles). All Spyder children's garments displayed on this site have been tested in accordance (and found to be in compliance) with the ASTM Standard for Drawstrings in Children's Garments (ASTM F1816) and General Lead Standard (CPSIA Sec 101) Consumer Product Safety Commission laws and government regulations. For additional information, please send your request to CPSIA@spyder.com.

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